Editorial Complaints Policy
Introduction
Sierra Gold Hemp is committed to maintaining the highest standards of journalism and editorial integrity. We value our readers’ feedback and take complaints about our editorial content seriously. This policy outlines the procedure for making a complaint and how we handle such complaints.
Making a Complaint
How to Submit a Complaint
If you believe that an article or piece of content published on Sierra Gold Hemp does not meet our editorial standards, you may submit a complaint. Please send your complaint via email to [email protected] with the subject line “Editorial Complaint”.
Information to Include
To help us address your complaint effectively, please include the following information in your email:
Your name and contact details
The title and URL of the article in question
A detailed description of your complaint, including specific concerns and any supporting evidence
Complaint Handling Process
Acknowledgment
Upon receiving your complaint, we will send you an acknowledgment email within two business days. This email will confirm that we have received your complaint and provide an estimated timeline for our review.
Review
Our editorial team will thoroughly review the complaint, including the content in question and any supporting evidence provided. This process may involve consulting with the author of the content and other relevant parties.
Resolution
We aim to resolve all complaints within ten business days of receipt. If additional time is required, we will inform you of the delay and provide a revised timeline. Once our review is complete, we will communicate our findings and any actions taken to address the complaint.
Possible Outcomes
Correction or Retraction
If we determine that the content in question contains inaccuracies or does not meet our editorial standards, we will issue a correction or retraction. Corrections will be clearly noted within the article, and retractions will be prominently displayed on our website.
No Action
If our review finds that the content meets our editorial standards, we will explain our decision and the reasons why no action is necessary.
Appeals
How to Appeal
If you are not satisfied with the outcome of your complaint, you may request an appeal. Please email your appeal to [email protected] with the subject line “Editorial Complaint Appeal”. Include your original complaint details and the reasons for your appeal.
Appeal Process
Our senior editorial team will review the appeal and conduct a further investigation if necessary. We aim to resolve appeals within ten business days and will communicate our final decision to you.
Commitment to Improvement
At Sierra Gold Hemp, we are dedicated to continuous improvement. We use feedback and complaints as opportunities to enhance our editorial processes and uphold our commitment to high-quality journalism.
Contact Us
If you have any questions about our Editorial Complaints Policy or need further assistance, please contact us at [email protected]. We are here to help and appreciate your feedback.